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Contact Us

Contact Information Store Tech Support Hours
Great Lakes Internet Inc. Mon-Fri 10am - 6pm
112 N. Howard Saturday 11am - 3 pm
Croswell, MI 48422  
   
877-558-8324 toll free  
810-679-3395 voice  
810-679-0187 fax  

NOTE: Under special circumstances, appointments outside of business hours can be made. Please call the office for more details.

Departments Contact Phone
Information & Sales support@greatlakes.net 810-679-3395 ext 1
Billing Invoicing billing@greatlakes.net 810-679-3395 ext 2
System Administrator support9@greatlakes.net 810-679-3395 ext 1
Technical Support support9@greatlakes.net 810-679-3395 ext 1
Online Technical Support 24/7 Help Desk
Webmaster webmastr@greatlakes.net  
Abuse (Email, Hacking, Probing, etc.) abuse@greatlakes.net  

 

System Information
Primary DNS (Domain Name Server) 216.25.178.22
Secondary DNS 216.25.178.11
Tertiary DNS 216.25.178.17
Quaternary DNS 216.25.176.21
Incoming Mail Server pop3.greatlakes.net
Outgoing Mail server smtp.greatlakes.net
NNTP or News Server news.greatlakes.net

 

Contact Information for Billing Issues

By Email:

Perhaps the easiest and most reliable method to contact Great Lakes' billing department is through email at billing@greatlakes.net. When sending email be certain to include your real name, your log on name, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached if we need to clarify anything.

By Fax:

If your question or problem involves documents that you need to send to us, you may fax the documents with an explanatory letter to 810-679-0187. When sending a fax, be sure to include your real name, your log on name, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached if we need to clarify anything.

By Telephone:

Great Lakes Internet's billing center may be reached by telephone, Monday through Friday, between 10:00 am and 5:00 pm EST by calling 810-679-3395 ext 2.

Customer Expectations for Resolution of Billing Issues

Resolving any billing questions you may have is important to Great Lakes Internet's Accounting Services. Even though it is impossible to specify exactly when a particular situation can be finalized, it is feasible to provide general estimates for resolution of billing issues. Listed below are some general time frames relative to common types of billing issues.

Time Frame Expectations
Service Description/Business Days/Hours to Resolution
Account Changes 1-3 days
Cancellations 1 day
Refunds 10 days
Place Service On Hold 1 hour
Service Restoration 1-2 hours

 

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