|Contact Information||Store Tech Support Hours|
|Great Lakes Internet Inc.||Mon-Fri 10am - 6pm|
|112 N. Howard||Saturday 11am - 3 pm|
|Croswell, MI 48422|
|877-558-8324 toll free|
NOTE: Under special circumstances, appointments outside of business hours can be made. Please call the office for more details.
|Information & Salesfirstname.lastname@example.org||810-679-3395 ext 1|
|Billing Invoicingemail@example.com||810-679-3395 ext 2|
|System Administratorfirstname.lastname@example.org||810-679-3395 ext 1|
|Technical Supportemail@example.com||810-679-3395 ext 1|
|Online Technical Support 24/7||Help Desk|
|Abuse (Email, Hacking, Probing, etc.)||firstname.lastname@example.org|
|Primary DNS (Domain Name Server)||188.8.131.52|
|Incoming Mail Server||pop3.greatlakes.net|
|Outgoing Mail server||smtp.greatlakes.net|
|NNTP or News Server||news.greatlakes.net|
Contact Information for Billing Issues
Perhaps the easiest and most reliable method to contact Great Lakes' billing department is through email at email@example.com. When sending email be certain to include your real name, your log on name, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached if we need to clarify anything.
If your question or problem involves documents that you need to send to us, you may fax the documents with an explanatory letter to 810-679-0187. When sending a fax, be sure to include your real name, your log on name, as much detail as possible concerning your question or problem, and a daytime telephone number where you may be reached if we need to clarify anything.
Great Lakes Internet's billing center may be reached by telephone, Monday through Friday, between 10:00 am and 5:00 pm EST by calling 810-679-3395 ext 2.
Customer Expectations for Resolution of Billing Issues
Resolving any billing questions you may have is important to Great Lakes Internet's Accounting Services. Even though it is impossible to specify exactly when a particular situation can be finalized, it is feasible to provide general estimates for resolution of billing issues. Listed below are some general time frames relative to common types of billing issues.
|Time Frame Expectations|
|Service Description/Business||Days/Hours to Resolution|
|Account Changes||1-3 days|
|Place Service On Hold||1 hour|
|Service Restoration||1-2 hours|