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Great Lakes Internet Tech Center

Testing the Connection

  1. Click the START button.
  2. Click RUN
  3. Type command and press ENTER or click OK.
  4. Type ipconfig /all and press ENTER.
  5. Ensure you have an IP address, a gateway address, and DNS addresses.
  6. If the IP address is between and, please call technical support to let us know. If you do not have any of the above addresses, see Specifying DNS Servers, then restart this test.

    Note: If you cannot find a section listed for an Ethernet controller or do not see any sections that contain IP address information, and you are using Windows 2000 or Windows XP, your adapter may be disabled. Follow steps 1-4 in Specifying DNS Servers.
  7. Write down the gateway address. If it is a 192.168.x.x or a 172.16.x.x to 172.31.x.x or a 10.x.x.x address, then you have a router. If you have a router, do this:

    Type ping <gateway address> and press ENTER. You should get four replies. If you do not receive four replies, you do not have connectivity between your computer and the router. Make sure the Ethernet cables are properly plugged in and that the router is on. Make sure you are using a straight-through cable to connect to the router. Try rebooting the router.

  8. Type ping -t and press ENTER. You should get something that looks like this.
        Reply from bytes=32 time=8ms TTL=63
        Reply from bytes=32 time=8ms TTL=63
        Reply from bytes=32 time=6ms TTL=63
        Reply from bytes=32 time=9ms TTL=63
        Reply from bytes=32 time=7ms TTL=63
        Reply from bytes=32 time=6ms TTL=63
    If you get Request Timed Out then things are not working correctly. At first, you may receive 2-15 Request Timed Out messages. Once your radio associates with our radio, you will start receiving replies. If you get more than 15 Request Timed Out messages, reboot your radio, then your router, then your computer and then try this procedure again. If it still fails, call technical support at 810-679-3395x1. If the time= part of the reply shows consistent values greater than 200ms, then you need to either mount your antenna higher, or realign it. If the values are consistently greater than 450ms, you should call technical support for further assistance.
  9. If that works, press CTRL-C.
  10. Type ping -t and press ENTER. You should get more replies. If it fails and step 4 above succeeded, please call technical support.
  11. If that works, press CTRL-C.
  12. Type ping www.greatlakes.net and press ENTER. You should get 4 replies. If you do not, then follow the steps for Specifying DNS Servers for your version of Windows. Then repeat these steps. If it still fails, call technical support.
  13. If the previous test succeeded, your connection is working properly. Type exit and press ENTER.

Open Internet Explorer and try browsing. If it fails proceed to Troubleshooting Internet Explorer.